Frequently Asked Questions

The product I want is sold out. Will it be restocked?

Yes, products restock fairly quickly. Be sure to sign up for restock alerts on the product's page so that you are the first to know when it is back in stock. 

Are your products suitable for my hair type?

Yes, Howl products were formulated to suit every hair type. Please keep in mind that our Herb Infused Growth Oil may darken light colored hair over time. 

Can your products be used on children?

All Howl products can be used on children ages 3 and above. 

What ingredients are used in your products?

At Howl, we take pride in using organic ingredients. For product-specific ingredients, please visit the product's page for a complete list. 

Disclaimer: If you are pregnant, suspect that you may be pregnant, nursing, or ill please consult with your physician prior to use of any product. We also encourage you to perform a patch test before applying any of our products to ensure you are not allergic. Please use at your own risk, as Howl is not responsible for any allergic or adverse reactions. 

What ingredients are NOT used in your products?

Howl products do not contain parabens, sulfates, formaldehydes, gluten, artificial dyes or fragrances. 

How should I properly store Howl products?

Products should be stored in a cool, dry place away from fluctuating temperatures and direct sunlight.

Where are your products made?

All Howl products are handcrafted in Texas, USA.

Are your products tested on animals?

Howl is and will remain a cruelty-free brand. None of our products are tested on animals.

What forms of payment are accepted?

American Express, Visa, Mastercard, Discover, Apple Pay, Google Pay, and Shop Pay are all accepted forms of payment. 

Can I modify or cancel my order?

Our fulfillment system is set up to process quickly so that our customers receive their products as soon as possible. Because of this, we are unable to modify or cancel an order once it has been placed. 

Can I only purchase products through the website?

Yes, Howl products are only available at www.ShopHowl.com

How long does it take my order to process before it is shipped?

Please allow up to 48 hours for your order to process before it is shipped. Orders placed on Saturday, Sunday, and holidays will process the following business day.

What shipping options are available?

We offer standard domestic shipping via UPS. Orders are delivered within 3 - 4 business days once they have shipped. When we are not offering complimentary shipping, the following shipping and handling rates apply:

• $9.99 flat fee for all U.S. orders
• International shipping options will be available soon

How do I track my order? 

After your order has shipped, you will receive an email containing your tracking number and a direct link to track your shipment status on the UPS website. We will also send you email updates when your order has left our fulfillment center, when it is out for delivery, and when it has been delivered.

My item(s) arrived damaged, what should I do?

Please contact us here within 48 hours of recieving your order. Be sure to include your order number as well as photos of the damaged items. We will be happy to resolve the issue for you! 

Please note that some items may solidify during shipping in cold weather. If they have, no need to worry as they are not harmed by cold or freezing temperatures. Allowing them to rise to room temperature will return them back to their normal state. If your Herb Infused Growth Oil still has some residual cloudiness after coming to room temperature, you may completely clarify it by placing the glass bottle in warm water. Please avoid using extremely hot water, as this could affect its quality.

What if my package has been lost or stolen?

Howl is not responsible for lost or stolen packages. In the rare event that your package has been lost or stolen, please file a claim with UPS here.

What is your return policy?

We are unable to accept returns, exchanges, or issue refunds, as all of our products are final sale. However, if the order you received is incorrect or damaged, please contact us here within 48 hours of receiving it. Be sure to include your order number as well as photos of the incorrect or damaged items. We will be happy to resolve the issue for you! 

Please note that some items may solidify during shipping in cold weather. If they have, no need to worry as they are not harmed by cold or freezing temperatures. Allowing them to rise to room temperature will return them back to their normal state. If your Herb Infused Growth Oil still has some residual cloudiness after coming to room temperature, you may completely clarify it by placing the glass bottle in warm water. Please avoid using extremely hot water, as this could affect its quality.

What is the minimum product quantity for a wholesale order? 

Wholesale orders must meet a minimum of 25 units per product type.

What are the wholesale prices of your products?

Our wholesale prices are 40% - 50% off the regular price of our products. Please email erica@shophowl.com for a price list.

Where should I submit a request for a wholesale order?

Please submit your request here.

How do Howl Gift Cards work?

Once a gift card has been purchased, you will receive a confirmation email containing a unique code that can be used at checkout to redeem its value. If the gift card was purchased for someone else, please forward that email to them.

How do I check the balance of my gift card?

Please contact us to check the balance of your gift card.

What should I do if I have misplaced my gift card?

Please contact us if you have misplaced your gift card. Upon verification, we will issue you a new one via email.

Can I use my gift card more than once?

Yes, gift cards can be used multiple times as long as there is a balance remaining on the card. 

Can I use more than one gift card toward a purchase?

Yes, more than one gift card can be redeemed at checkout. 

Can a gift card be used to buy a gift card?

No, gift cards can only be purchased using a valid debit or credit card. 

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total, which includes shipping and taxes.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards can be used along with a discount code. 

Can gift cards be reloaded?

No, gift cards cannot be reloaded. 

Gift Card Terms